Shipping & Returns

UK Orders

We offer free delivery on all orders within the UK. All orders are posted with Royal Mail First Class serviceIf you would like to ensure that your order arrives the next day from the moment you receive confirmation that it has been shipped, then please choose the Royal Mail Special Delivery postage option. The fee for all orders sent with this service starts at £5.05

We aim to dispatch all orders within 48 hours from the moment we receive your order. If, for any reason, your order will be delayed, we will make sure to inform you as soon as possible.

Customised designs will take longer, but this will be clarified before placing the order.

Returns

We want all of our customers to be fully satisfied with their purchases. If however, for any reason you decide that the item is not suitable, it is faulty, damaged or there is any other problem with it, please contact us by email within 48 hours from the moment you receive your item.

Once we clarify the issue, you will then have 14 days to return the item to us, unused and in the original packaging. Please make sure that all of your details and the reason for your return are clearly written and posted along with the item which you wish to return.

We ask that all items are returned to us via Royal Mail Recorder service. This will give the customer a peace of mind in a form of a certificate of posting and will allow you to check when we receive your return.

We will offer you either a full refund (less postage cost) or a replacement item. Unfortunately, due to hygienic reasons we are unable to offer refunds on earrings.

If you have any questions with regards to a particular item, we will be more than happy to answer your queries.

International Orders

To follow shortly